Transcribing Tool (Clinical Note Support) in Consultations

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Victoria Road Surgery is currently trialling a new software called Heidi Health AI to help clinicians in their clinics.

Your clinician will ask for your consent to use Heidi Health AI in your consultation. Should you not wish for this to be used in your appointment, please make the clinician aware. Your care will not be affected if you decline to give consent and the clinician will record the consultation the manually (in the usual way of typing notes directly into your medical computer record.

What is Heidi Health AI?

Heidi AI is an advanced AI medical scribe designed to transcribe patient visits, generate clinical notes, fill out documents and dictate letters. Please note that the clinicians are trialling this only for generating clinical notes. The tool allows the clinician to focus more on you, the patient, rather than on typing and administration tasks. However, the clinician always manually checks the notes made by Heidi Health for accuracy.

Benefits of Using Heidi Health

  1. Enhanced Focus on Patient Care: By automating the documentation process, Heidi Health allows us to spend more time interacting with you, improving the quality of care and communication during consultations

2. Efficiency and Accuracy: The AI scribe ensures that all details of your visit are accurately records, reducing the risk errors and omissions in your medical record.

3. Streamlined Workflow: Heidi Health helps in managing various administrative tasks such as generating patient summaries, filling out forms, and creating letters, but the surgery are just trialling Heidi AI for consultations at this time.

How is your Data Managed

  1. Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including Data Protection Act, GDPR and NHS standards along with DSPT. This ensures that your personal information is handled securely and confidentially.
  2. Local Data Hosting: All data hosted within the UK, enhancing security and compliance with local data protection regulations.
  3. Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure.