Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

 Victoria Road Surgery

HRT Shortage ( posted on Aug 30, 2019 )

Please note that there is a shortage of HRT medication nationally and this is disrupting the stocks in the local area.  GPs have been given information but this is changing daily as stocks decrease in the pharmacies.

 

Please bear with us if we are unable to prescribe your usual medication but it is due to the shortage and as soon as we can we will ensure that things are corrected if they are not working for you.

 

The news has highlighted this issue and we have added a link to the BBC News website for your information.

 

https://www.bbc.co.uk/news/health-49304163

 

SystmOnline ( posted on Jun 13, 2019 )

As patients are aware the surgery has been undertaking a period of transition changing from one computer system to another and the surgery would like to thank patients for their understanding and patience within this time.

 

As of Monday 17 June the surgery are happy to offer online services again for patients and new application forms have been place in the 'Our Documents' module of this website.   The surgery would recommend that each individual has a seperate application (should you wish to have access for your children (under 13 yrs)) please download/print the relevant forms.   There is also an information leaflet for patients and the surgery would recommend that this is downloaded/printed also and kept for information.

 

Online services available from Monday 17 June:-

  • View, book or cancel doctor appointments
  • View a list of your current medication and send repeat prescription requests
  • View summary of your medical record and detailed coded entries
  • View pathology results - where available
  • Please note that full clinical record is not currently available

 

When you apply for online services please come to the surgery between Monday - Friday with 2 forms of photographic proof of identification e.g, passport or driving licence.   Should you not be able to provide photographic ID then please provide 2 letters (formal e.g. utilities / bank etc) with your name and home address on.  Please avoid busy times of the day, e.g. first thing in the morning and especially Monday mornings.   

 

Reception staff will be able to organise your application if all forms are available and you will be emailed your unique ID and passphrase - reception will ask you to verify any email address we have recorded for you and ask if you could provide should we not have this recorded.   Should you wish to have a printout then please let reception know at the time, email through a verified email address would ensure that you do not lose any information that could be used to gain access to your identity. 

Dr Anderson's new working regime ( posted on Feb 28, 2019 )

Dr Anderson decided at the beginning of the year to reduce his working hours at the surgery and from 18 March 2019 to 12 April 2019 Dr Anderson took an extended period of leave to put plans into effect for Dr Nickinson to work along side him with his patients.

 

Dr Anderson is now working part of the week with Dr Nickinson working with his patients on a Monday.  The new regime is working well as patients already knew Dr Nickinson as he has worked as a registrar and a partner at the practice before.

 

New Appointment Facility ( posted on Aug 30, 2018 )

A number of appointments are now available in Lowestoft for our patients, early morning, in the evening and on weekends.

Victoria Road patients are being offered these at Victoria Road Surgery and on Sundays at Rosedale Surgery, Ashburnham Way, Carlton Colville.

These appointments are with different clinicians dependent on their availability GP's, Nurse Practitioners, Emergency Care Practitioners, General Nurses, Pharmacists and Health Care Assistants.

These appointments can only be booked by ringing Victoria Road Surgery. If you are booked in one of these appointments you will be asked for your consent for us to share your medical record with the clinician providing your appointment.

Please note should you need to change or cancel the appointment you will also need to ring Victoria Road Surgery.

We hope these help you access healthcare at more convenient times.

Longer Opening Hours ( posted on Jul 26, 2018 )

Please note from Monday 30 July the surgery will be offering pre-bookable routine appointments daily with a GP or Nurse from 8am to 8:30am and on a Tuesday evening up to 8pm with a GP.   These appointments are available for patients who would struggle to access the surgery within normal surgery hours.

New Phlebotomy Service At Victoria Road Surgery ( posted on Mar 21, 2018 )

Please note as of 1st April 2018, the surgery will be undertaking blood tests for surgery patients.   

 

Blood tests will be taken: -

Monday 8:15 am - 9:30 am & 12:00 pm - 1 pm

Tuesday 8:15 am - 9:30 am & 12:00 pm - 1 pm

Wednesday 8:15 am - 9:30 am & 12:00 pm - 12:45 pm

Thursday 8:15 am - 9:30 am & 12:00 pm - 1 pm

Friday 8:15 am - 9:30 am - 12:00 pm - 1 pm

 

This is a booking system and you will need to contact 01502 572369 (appointments) to book your blood test appointment.

 

Reception will also endeavour to answer any questions you may have, alternatively we have placed some information on our documents page for you to peruse.

NEW FACEBOOK PAGE ( posted on Sep 27, 2017 )

The surgery has now set up a facebook page to share information with patients, promote campaigns for health and wellbeing.   If you are a facebook user please like our page to get the latest information on the surgery.

 

Facebook page name:  Victoria Road GP Surgery

Our Website ( posted on Aug 5, 2011 )

Welcome to our internet site.

 

We will use this page to keep you informed of items of interest about the surgery. Please use the 'send us feedback' option on the site to let us know what you think of the new features.

 

In recent years we have completed two major extensions to the surgery which has resulted in nine new consulting rooms and an on-site pharmacy being added to the building. The pharmacy provides a full service for patients prescriptions including free delivery of patient medications if required. The increased consulting area has enabled us to employ more clinicians which has led to a dramatic increase in the number of patient face to face consultations at the surgery.

 

There is car parking both to the front and to the rear of the surgery. In November 2009 the size of our rear car park was increased so we would ask that all able-bodied patients use the rear car park in preference to the spaces at the front of the surgery which have been reserved for disabled patients and for ambulance and delivery vans. Please display a valid blue badge on your car dashboard if you use one of our disabled parking bays. Please note that the space next to the cycle rack is reserved solely for ambulances and delivery vans and it is not a disabled bay. Please do not park on the access road beside the surgery or block any vehicle in the car parks as this could cause problems for local residents, other patients and to our clinicians leaving the premises in an emergency. Even with a larger car park we realise that at times patients may have difficulty finding a free car parking space so if patients are able to walk or cycle to the surgery it will help to keep congestion to a minimum.

 

We are aware that when patients call to check in with our reception staff a queue can sometimes form. In response to this situation, patients have the option to check in via a computer touch screen terminal which is located in the middle of the reception desk without having to wait for a receptionist to be available. To check in patients need to verify their date of birth and the terminal confirms that you have been successfully recognised and will also give an indication of the projected waiting time to see the clinician. Our staff will be very happy to give a demonstration on how the system works.

 

The surgery formed a Patient Participation Group in 2005 which meets bi-monthly with doctors and the practice manager to discuss issues of common interest. Members of the group will be very pleased to hear from patients with any comments or suggestions. Details on how to contact the Patient Group are described in the separate section of our website entitled "Patient Participation Group" - please use the link on the left hand side of this page. 

 

The surgery is involved in training fully qualified doctors who wish to gain further experience in General Practice. These doctors work with us as Registrars.   Our current Registrar is Dr Yasmin Williams (f).

 

We are often asked about our appointments system and in response we have added a new section to the website (click on "Appointments" link to the left of this page and then choose the 'Appointment System' tab at the top of the page) this details our policy and goes through a range of common questions and answers. The content of this document has been discussed and approved by our Patient Group but please contact the practice manager or reception manager if you have any comments. Following a number of appointments that have not been attended by patients we have looked into a new system of appointment text reminders to patient's mobile phones.   A reminder text will be sent to a patient 2 working days before their appointment.  The reminders will only be sent within working hours of the surgery so this enables patients to re-arrange appointments if required.  If patients need to re-arrange their appointment they will need to contact the reception team.


Choose font size: A A A

Search:  


Total visitors:287003 | Disclaimer