Welcome to Victoria Road Surgery


LONGER OPENING HOURS - From Monday 30 July 2018 the surgery will be opening for longer for routine pre-bookable appointments.   You will be able to book an appointment with a Nurse or GP daily from 8 am to 8:30 am and on a Tuesday evening there will be GP appointments up to 8pm.   These appointments are for patients who would struggle to attend clinics within normal surgery hours.



CONTACT DETAILS - Do we have your up to date contact details - please use the 'Change your contact details' page of the website to ensure we have the correct details for you.  Remember should you need to be referred to the hospital for any intervention - contact details we have on file go to them as well.  So make sure they are up to date.  Thank you.



PHLEBOTOMY SERVICE - There is a booking system for this and you will just need to ring the appointments number to book (01502 572369), please note if you have online access you are able to book these appointments online.  Please note everyday blood tests will be taken between 8:00 am - 9:30 am and 12 pm - 1pm with the exception of Wednesday when the last blood test will be 12:45pm as we are closed at 1pm - 2pm for training.  (See Our Document page).



TIMESCALES FOR REPEAT PRESCRIPTIONS - Repeat Prescription requests will be available in 72 working hours (3 working days).   



REGISTERING AT THE SURGERY -  The surgery will be asking all new patients to show identification in 2 formats. The first with a photograph (driving licence/passport/student card etc) and the second in the form of a utility bill for the address patients are to be registered at. 



TEXT REMINDER ALERTS - We have installed a system that will allow us to text you with appointment reminders - should you wish to have reminders please let the Administration department/Reception know your mobile telephone number and give verbal agreement to staff should you wish to use this service



SICKNESS CERTIFICATES/FIT FOR WORK CERTIFICATE - Should you require an extension to your existing certificate, please note you can ring reception on 01502 572369 and request a further certificate. We would appreciate at least 2 full working days to organise this for you.



HEALTH POD - Victoria Road Surgery has a health pod that will take your blood pressure, weight and height calculating your BMI in the small room opposite the patient toilet in the corridor. We only ask you to wait 5 minutes after arriving before using the machine so if you have been rushing around you give your self time to relax. The machine tells you how to proceed but if you would like someone to speak to you about the procedure please ask reception and they will be happy to assist.      Please let us know if you have any problems using our website - use the 'send us feedback' form and we will endeavour to answer any questions you may have.